Maintenance and Support

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

The services delivered by DigiTech Labs are designed to meet specific challenges that your software faces:

Perfective and corrective maintenance

DigiTech Labs can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

Adaptive maintenance

Adaptive maintenance delivered by the DigiTech Labs’s team ensures that your software and hardware work stably and reliably in the new, altered environment.

Scheduled maintenance

This service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

Full Cycle Services

DigiTech Labs software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. DigiTech Labs releases your company’s staff of routine tasks and helps to optimize IT costs.

Out of the Box Technology Expertise

Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.

Product Leadership

DigiTech Labs’s technology expertise and automation strategy knowledge empower DigiTech Labs to provide customers with the first-class consulting services, which ensure improved business efficiency, increased cost-effectiveness and risks mitigation.

Product Leadership

DigiTech Labs’s technology expertise and automation strategy knowledge empower DigiTech Labs to provide customers with the first-class consulting services, which ensure improved business efficiency, increased cost-effectiveness and risks mitigation.

Services

System Monitoring

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

Application Maintenance

We offer 1st, 2nd and 3rd level support services for applications developed by DigiTech Labs or by any third party vendor. DigiTech Labs professional services include:

Security Audit

Scheduled updates for security patches, spyware removal, antivirus, spam protections and network security help boost your IT system robustness multi-fold.

Application Enhancement

DigiTech Labs dedicated graphic design team delivers upscale GUI for your application during the final stage to give you a complete look & feel of your future software or solution.

3rd-party Application Takeover

DigiTech Labs carries out complete 3rd party application takeover and maintenance.

1

Handover

2

Remedy Activities

3

Maintenance & Support

quick start

ANALYSIS

We will contact you shortly to clarify your project requirements.

Proposal

We will provide our free non-binding bid or proposal for your review.